Frequently Asked Questions

General

Do you offer a money back guarantee?

All of our sales are final and we work with you until you are satisfied with the outcome.

How does your CV writing process work?
  • Service selection: When you purchase one of our CV packages you will be asked to view my consultation planner and reserve an appointment slot that works for you. Our consultation will take place over zoom or a similar video conferencing platform.
  • Consultation: Our consultation is an opportunity for me to fully understand your career history, successes and achievements and future career goals. My aim is to pinpoint exactly what it is that makes you unique and the value that you can bring to an organisation. This level of understanding enables me to create for you a bespoke CV/resume that tells your story, powerfully communicating your value and personal brand. These sessions can sometimes take longer than the allotted time and we recommend you book a slot at a time when you will not feel rushed.
  • CV preparation: I will create your bespoke CV/resume, at which time an initial draft will be sent to you for review within 5 working days of our consultation. You are then entitled to two (2) sets of revisions within 14 days of receiving the initial draft via email in Word format. Further revisions will incur an additional charge.
Do you guarantee that I will get a job?

Every job search and application process has a multitude of variables, therefore no career services business can ever offer you guarantees. We do, however, guarantee that we will treat you as an individual offering you our personal investment into your project and our commitment to the outlined process. Your satisfaction is paramount to us. Find out more about us.

What countries do you work in?

We have lived, worked and recruited internationally and understand what it takes to be hired by top organisations from all over the world. We work with clients globally, and because all of our consultations are completed online, we are in no way restricted geographically. You can read more about your experience here.

What industries to you cover?

We work with professionals across all industries. However, we recognise that some roles are very niche and specialised and that you may need a CV who uniquely understands your industry and job role. If you are unsure whether we would be the best fit for you, then please get in touch with us. We will always give you our honest feedback regarding how we can help and will direct you to seek out someone specialised in your industry if we think that is the best approach.

Are your CVs ATS friendly?

All of our CVs/resumes are created with ATS in mind and we follow industry best practice to ensure that all the information included in your CV/resume will be correctly processed by recruitment software. We also know that it is ultimately a human being who rejects and shortlists CVs/resumes and these people should always be your primary audience. There is lots of misinformation about ATS and we would advise you to be wary of anyone who is claiming that your current CV/resume is being ‘rejected’ by ATS as this is not wholly accurate.

ATS stands for Applicant Tracking System. These systems are used by many large organisations and most recruitment agencies to store and track applicant details and CVs. When applying for roles online, it is quite normal for your CV to be processed and stored in such a system. These systems allow your CV to be searched and scanned for keywords and phrases that match job opportunities and some software will also rank CVs by relevance. Typically, ATS will not reject your CV, however there are certain formatting standards that enable your document to be more accurately processed by this software. You can read more about ATS here.

Professional CV

What if I need the project completed earlier?

If you require your first draft before the agreed 7 working days there is a surcharge of 50 USD. We recommend that you contact us in the first instance to ensure that we have availability to complete your project within your preferred timescales.

Who will be working on my CV/resume?

Hannah will be personally working on your project from beginning to end.


What if I require additional changes to my CV

You are entitled to one round of revisions within 10 days of receiving the first draft of your new CV/resume, additional revisions over and above will be charged at 75 USD per round. All completed documents are fully-editable and we encourage our customers to make their own changes where possible.


How long does it take to receive my bespoke CV?

You will receive the first draft of your new CV within 5 working days from the date of our consultation. Please note that if further information is required from you, this may affect the completion date.

Mid-Level CV

What if I need the project completed earlier?

If you require your first draft before the agreed 7 working days there is a surcharge of 75 USD. We recommend that you contact us in the first instance to ensure that we have availability to complete your project within your preferred timescales. Please get in touch to discuss further!

How do you complete your consultations?

Consultations are completed via zoom or a similar video conferencing platform.

How much do you charge for additional revisions?

You are entitled to two (2) rounds of revisions as part of the package, additional revisions will be charged at 75 USD per round.


Executive CV

What if I need the project completed earlier?

If you require your first draft before the agreed 7 working days there is a surcharge of 75 USD. We recommend that you contact us in the first instance to ensure that we have availability to complete your project within your preferred timescales.


How do you complete your consultations?

Our consultations are completed via Zoom or a similar video conferencing platform.

How much do you charge for additional revisions?

You are entitled to two (2) rounds of revisions as part of the package, additional revisions will be charged at 75 USD per round.


LinkedIn Optimisation

What if I need the project completed earlier?

If you require your first draft before the agreed 5 working days there is a surcharge of 75 USD. We recommend that you contact us in the first instance to ensure that we have availability to complete your project within your preferred timescales.

How much do you charge for additional revisions?

You are entitled to two (2) rounds of revisions as part of the package, additional revisions will be charged at 75 USD per round.


How long does it take to receive my bespoke LinkedIn profile?

You will receive the first draft of your new LinkedIn content within 5 working days from the date of our consultation.


Coaching

How do I book my consultation?

When you purchase a Job Search Strategy or Interview Coaching session you will be asked to view my consultation planner and reserve a slot that works for you. Our consultation will take place over zoom or a similar video conferencing platform.

Before you go, Download our Free Guide: Advice for Working With Recruiters

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